"Self-negotiating and processing system for parties to minor car damage traffic accidents"
Project background In order to deal with the increasing number of minor traffic accidents on road traffic, all cities and cities throughout the country have set up a minor traffic accident self-negotiating and processing center, also known as the insurance rapid claims center, to achieve the rapid treatment of minor car damage accidents, This greatly alleviates the traffic congestion caused by minor traffic accidents, but the current situation is that the public security traffic management department responsible for accident disposal management departments in each rapid processing sub-center accident statistics are relatively backward, mostly limited to paper documents or manual e-mail transmission, Traffic management departments can not real-time access to the city's cases of minor car damage accidents real-time statistics, is not conducive to the traffic control departments for the occurrence of minor car damage road traffic accidents to take governance measures; In a short period of time in different parts of the city frequentminor car damage traffic accidents, malicious lying premiums, to the various insurance companies to bring great losses, but because the original insurance rapid claims center can not be real-time networking, so can not effectively and timely detection of such fraud. Based on the above purposes, we used computer network communication technology means and Internet-based software application development model, for the Tianjin Traffic Management Bureau accident department developed the "Tianjin minor car damage traffic accident parties self-negotiating processing information system", through the application of the system, All the fast self-negotiating processing centers in Tianjin are connected to the Internet and the traffic control bureau's data server network in real time, so that the accident office can obtain all the minor car damage accident strains in Tianjin city anytime, anywhere, no need to pass through the paper documents to carry out weekend or month-end statistics, The work efficiency is greatly improved, the timeliness of statistics is also very good, easy to traffic control department accident management decision-making, but also a good fight against the increasing number of malicious fraud, for the various insurance companies have brought great benefits. Features of the system Through the Internet to make all indoor minor traffic accidents self-negotiating processing center (insurance rapid claims center) and the traffic control bureau accident office server real-time networking, all minor traffic accident case information are entered into the traffic control bureau minor car damage case data server in real time. With information broadcasting and publishing function, the accident department of the Traffic Control Bureau can issue the latest policies and management measures to each insurance rapid claims center in a timely manner through the system, which is fast and efficient. System mode
Self-negotiating process schematics System permission classification
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System functions
1, data entry: enter the basic information of the accident, and can be missing data to supplement.
2, upload photos: the basic information of the parties
3, printing functions: compensation vouchers, simple procedures, damage-setting letters, agreements
4, report query: simple query, arbitrary query, missing item query, accident number query
5, report statistics - people and vehicles multiple statistics, 31 days statistics, arbitrary date statistics, hourly information statistics, accident pattern information statistics, year-on-year and month-on-month statistics.
6, system management - entry of person's permissions, fixed loss of person's permissions, civilian police permissions, accident department permissions.
After - sales service
(i) Service response:
1, to provide 7 x 24 hours hotline service, at any time to solve the user's problems.
2, if the product failure, my company to ensure that after receiving the repair, within 2 hours to respond to the problem, within 24 hours to repair the fault.
3, 9:00AM-18:00PM full-time network technical support.
4, for the delivery project, designated a special service team, if necessary, can be deployed technology research and development, product testing and production and maintenance personnel together to carry out customer service, to ensure the stability of the system and reliable operation and maintenance.
(2) Training services:
1, provide d'or I all products are responsible for free shipping, installation, commissioning, the company is equipped with a strong technical support team for centralized training until the equipment is running normally. Later secondary training, until the user can skillfully use the system independently.
2, for the insurance rapid claims center to provide team-based training and trial, to ensure that users can be skilled in the use.
3, provide a full set of training course materials, including training videos, training courseware, training cases, product instructions, quick operation guide.
(iii) Upgrade services:
1, to provide similar versions of the software for life free maintenance upgrades.
2, for the local users to put forward the needs of the proposal to update the system function points in a timely manner.
3, professional software development team will be based on the use of different regions characteristics of the software local design.
4, the company is equipped with a special after-sales service team to the user regular return visits, access to the user's valuable suggestions, timely modification, late upgrade.